• What materials are used in your jewelry?

Our artificial jewelry is crafted from high-quality materials, including alloy, brass, copper, and  plated with gold, silver, or rhodium. We also use semi-precious stones, pearls, and crystals to give each piece a stunning finish.

• How should I care for my artificial jewelry?

To maintain the shine and longevity of your jewelry:

- Avoid contact with water, perfumes, and chemicals.

- Store jewelry in a dry, cool place, preferably in individual pouches or boxes to prevent scratches.

- Clean gently with a soft, dry cloth after each use.

• Do you offer international shipping?

Yes, we offer international shipping. Shipping charges and delivery times may vary based on the destination. Please check our Shipping Policy page for more details and contact our team.

• What is your return and exchange policy?

We accept returns and exchanges within 3 days of delivery. The item must be unused and in its original packaging. Please visit our Returns & Exchanges page for detailed instructions.

• How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website’s tracking page to monitor your order’s delivery status.

• Are your products hypoallergenic?

Most of our jewelry pieces are designed to be skin-friendly. However, we recommend checking the product description for specific details on hypoallergenic properties.

• Can I customize or personalize a piece of jewelry?

Currently, we do not offer customization services. However, we are constantly expanding our collection, so keep an eye out for new and unique designs!

• What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. For international orders, PayPal is also an option.

• What if I receive a damaged item?

In the unlikely event that you receive a damaged item, please contact us within 24 hours of receiving your order. We will arrange for a replacement or issue a refund, depending on availability.

• How can I contact customer service?

You can reach our customer service team via Email at Ekanibymonashstudio@gmail.com or WhatsApp us at +91 8105806744. We’re here to assist you with any inquiries or concerns.